Course Details

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Overview

This course is aimed at the team of managers and supervisors who must oversee the successful delivery of
24-7-365 production processes.  To meet the challenges of their roles team members need to:

• Be accountable and work as a team
• Be able to engage others
• Have strong communication skills
• Manage difficult situations

This practical course addresses these needs. The interactive format includes individual and group exercises which are applied to the participants workplace environment.

Who Will Benefit From This Course?

• Production Managers
• Cell Managers
• Shift Managers
• Shift Supervisors

Learning Outcomes

• An understanding of each role and it’s part in business success
• Recognition of the need to be accountable and supportive of the production team
• An understanding of the importance of clear communication
• Development of techniques that can be used to achieve results through the actions of other people.

Content

Introduction

• Understanding Leader-Manager Role(s)
• The Difference between Managing, Leading and Mentoring/Coaching
• The Qualities Needed for The Role(s)
• The Main Challenges & Responsibilities
• Being Accountable

Leading & Motivating the Work Team

• Using the Best Leadership Style for the Situation
• Setting ‘Ground Rules’
• The Psychological Contract and Clarifying Performance Expectations
• Motivation: Getting the Best from People
• Motivating Through Change

Working with Internal Customers

•  Internal & External Customers
• Who are Your Internal Customers?
• Supporting Your Internal Customers
• Handing Over a Shift or Deputising

Supporting A Culture of Teamwork

• Characteristics of Successful Teams
• Creating Positive Team Norms
• Developing A Professional Attitude

Communication Fundamentals

• Effective Listening & Questioning Skills
• Barriers to Communicating

Communicating Assertively

• Why be Assertive: The Business Case
• How to be Assertive when Communicating
• Identifying Unhealthy Beliefs that lead to Passive or Aggressive Behaviour

Having Honest Conversations

• The Benefits of On-The-Spot Feedback
• Positive & Critical Feedback
• The Causes of Poor Performance
• A Framework for Effective Feedback

Managing Difficult Situations

• Using Emotional Intelligence
• Understanding, Recognising & Managing Emotions
• Maintaining Control
• Sources & Features of Conflict
• Selecting the Appropriate Response Style

Understanding & Managing Stress

• Understanding Workplace Stress
• Sources and Signs of Stress
• Reducing Stress in the Team
• Managing Your Own Stress

Optional Qualifications

An optional I-L-M Level 2 Award in Leadership & Team Skills is achieved through the completion of this training course and two post-course assignments.

Our Qualification-Series will support a strategy to:

• Increase your management team’s skills levels to improve productivity
• Gain a Quality Standard for your company
• Build evidence of Continual Professional Development

Successful participants will receive an internationally recognised I-L-M Award setting them and their company apart from the others.  Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.

For further details email joanne.gordon@beckinridge.com