Course Details
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Overview
Feedback is empowering for personal and professional growth. It provides individuals with insights into their performance, strengths, and areas for improvement. It is essential to foster an environment and culture where feedback is expected and required.
Who Will Benefit From This Course?
- Line Managers; Team Leaders; Supervisors; Project Managers; Anyone who must provide feedback to others.
Learning Outcomes:
- Provide feedback on performance and behaviour in an effective and professional manner.
Content
Introduction
- Why Give Feedback?
- Elements & Skills for Effective Feedback
- Providing SMART Feedback
Feedback On Performance & Behaviour
- Stages of Competency & The Learning Curve
- The Causes of Underperformance
- Feedback Skills & Impact of Language
- Critical & Positive Feedback Structure
- A Framework for Behavioural Feedback
- Identifying Development Needs & Personal SWOTs
Feedback Models
- BOOST
- BOCA
- SBI
Gaining Commitment and Agreement
- Effective Communication
- Setting Expectations
- Using A Coaching Approach
- The GROW Model