Course Details

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Overview

The ability to deal with challenge and pressure or to interact effectively with others are critical skills in any professional role.

Self-awareness is at the heart of developing these skills and an understanding of how we tend to respond in certain situations. Using Emotional Intelligence can help us gain an insight to our behaviours.

This practical course will provide attendees with strategies and techniques to help them use their Emotional Intelligence to be more effective in their work.

Who Will Benefit From This Course?

• Managers, Team Leads, Supervisors or Project Managers
• Sales people or those involved in developing customer relationships
• Anyone wanting to improve their professional performance

Learning Outcomes

• Better manage the daily challenges of their professional roles
• Increase the performance from themselves or colleagues
• Understand better their EI strengths and development needs

Content

Introduction

• What is Emotional Intelligence?
• Why Emotional Intelligence matters to your role

Understanding Ourselves and Our Motivators

• Recognising our emotions and their impact
• Professional Assertiveness and Healthy Self-Regard
• Developing a Growth Mindset (Realistic Optimism)

Understanding and Working with Others

• Using your professional relationships effectively
• Responding to Conflict
• Using Emotional Intelligence in a leadership role

Responding to Challenge and Stress

• Emotional Intelligence and Resilience
• Influences on Decision Making
• A model for managing Stress