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Developing Client Relationships: Becoming the Trusted Advisor (Virtual Classroom: Euro Bookings)

Developing Client Relationships: Becoming the Trusted Advisor (Virtual Classroom: Euro Bookings)

350.00

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Start
7th October 2020 9:30 am
End
8th October 2020 1:00 pm
Location
Virtual Classroom    
Module Dates
Two Half-Day Virtual Modules: 9.30am-1.00pm: Oct 7th; Oct 8th.
Course Code
BV-611

Overview

Negotiating to satisfy, keep and develop clients, companies must embrace the concept of building strategic relationships through their technical and support staff.

‘Increasing the Impact of Technical Consultancy’ is now recognised as being a vitally important practice in maximising business potential and setting a professional tone.

This programme emphasises the importance of client awareness and professionalism within the context of business development.

Who Will Benefit From This Course?

  • Technical Professionals in client facing roles
  • Consultants
  • Client support specialists (both internal and external)

Learning Outcomes

  • Heightened awareness of the impact of technical consultancy/support on client perception and business development
  • An increase in core skills for business support and development
  • Maximising business opportunities by building long-term relationships
  • Concepts and strategies for improved personal effectiveness within the technical consultancy roll

Content

Increasing the Impact of Technical Consultancy

  • A Consultant’s Roles – The Balancing Act
  • The Role of the Trusted Advisor
  • Creating the Client’s Future

Managing the Client Relationship

  • Understanding Different Client ‘Types’
  • Client Perceptions and Expectations
  • Internal Client Care
  • Solving Client Problems
  • A 4-Step Approach:
    • Building Rapport
    • Get the Facts
    • Discuss Solutions
    • Develop an Action Plan

Communicating with Impact

  • We are all Different – Whole Brain Thinking
  • NLP Model of Communication
  • Barriers to Communicating Effectively
  • Perception Filters
  • Use of Language
  • Deletions, Distortions and Generalisations
  • Listening Skills

Being Influential

  • Whole Body Communicating
  • Questioning – SPI Technique
  • Influencing Techniques

Developing Client Relationships: Becoming the Trusted Advisor (Virtual Classroom: Euro Bookings)

350.00

Status

All Scheduled Courses

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