Communicating With Customers For Technical Professionals (Virtual Classroom)


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6th December 2022 9:30 am
7th December 2022 1:00 am
Virtual Classroom: 2 Half-Days    
Module Dates
Two Half-Day Virtual Modules: 9.30 am-1.00 pm: December 6th & 7th 2022
Course Code
£295 or €350


To satisfy, keep and develop clients, companies must embrace the concept of building strategic relationships through their technical and support staff.

‘Increasing the Impact of Technical Consultancy’ is now recognised as being a vitally important practice in maximising business potential and setting a professional tone.

This programme emphasises the importance of client awareness and professionalism within the context of business development.

Who Will Benefit From This Course?

  • Technical Professionals in client facing roles
  • Consultants
  • Client support specialists (both internal and external)

Learning Outcomes

  • Heightened awareness of the impact of technical consultancy/support on client perception and business development
  • An increase in core skills for business support and development
  • Maximising business opportunities by building long-term relationships
  • Concepts and strategies for improved personal effectiveness within the technical consultancy roll


Increasing the Impact of Technical Consultancy

  • A Consultant’s Roles – The Balancing Act
  • The Role of the Trusted Advisor
  • Creating the Client’s Future

Managing the Client Relationship

  • Understanding Different Client ‘Types’
  • Client Perceptions and Expectations
  • Internal Client Care
  • Solving Client Problems
  • A 4-Step Approach:
    • Building Rapport
    • Get the Facts
    • Discuss Solutions
    • Develop an Action Plan

Communicating with Impact

  • We are all Different – Thinking Styles
  • NLP Model of Communication
  • Barriers to Communicating Effectively
  • Perception Filters
  • Use of Language
  • Deletions, Distortions and Generalisations
  • Listening Skills

Being Influential

  • Whole Body Communicating
  • Questioning – SPI Technique
  • Influencing Techniques

Communicating With Customers For Technical Professionals (Virtual Classroom)


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