Course Details
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Overview
To satisfy, keep and develop clients, suppliers must build customer relationships through their technical and support staff.
Increasing the impact of Technical Consultancy is now recognised as being a vitally important practice in maximising business potential and setting a professional tone.
This programme emphasises the importance of client awareness and professionalism within the context of business development
Who Will Benefit From This Course?
- Technical Professionals in client facing roles
- Consultants
- Client support specialists (both internal and external)
Learning Outcomes:
- Improve the impact of technical consultancy/support on client perception and business development
- An increase in core skills for business support and development
- Maximising business opportunities by building long-term relationships
- Concepts and strategies for improved personal effectiveness within the technical consultancy roll
Content
Increasing the Impact of Technical Consultancy
- Customer Care & Retention
- A Consultant’s Roles – The Balancing Act
- The Role of the Trusted Advisor
Managing the Client Relationship
- Client Relationship Matrix
- Client Perceptions and Expectations
- Internal Client Care
- Solving Client Problems: A 4-Step Approach:
1. Building Rapport
2. Get the Facts
3. Discuss Solutions
4. Develop an Action Plan
Communicating with Impact
- NLP Model of Communication
- Perception Filters & Body Language
- Barriers to Communicating Effectively
- Listening & Questioning Skills
Being Influential
- Factors to Consider
- Influencing Techniques