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Communicating With Customers For Technical Professionals (Virtual Classroom)


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26th September 2023
28th September 2023
9:30 am - 1:00 pm
Virtual Classroom: 2 Half-Days    
Module Dates
Two Half-Day Virtual Modules: 9.30 am - 1.00 pm: September 26th & 28th 2023
£295 or €350

Course Details

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To satisfy, keep and develop clients, suppliers must build customer relationships through their technical and support staff.

Increasing the impact of Technical Consultancy is now recognised as being a vitally important practice in maximising business potential and setting a professional tone.

This programme emphasises the importance of client awareness and professionalism within the context of business development

Who Will Benefit From This Course?

  • Technical Professionals in client facing roles
  • Consultants
  • Client support specialists (both internal and external)

Learning Outcomes:

  • Improve the impact of technical consultancy/support on client perception and business development
  • An increase in core skills for business support and development
  • Maximising business opportunities by building long-term relationships
  • Concepts and strategies for improved personal effectiveness within the technical consultancy role


Increasing the Impact of Technical Consultancy

  • Customer Care & Retention
  • A Consultant’s Roles – The Balancing Act
  • The Role of the Trusted Advisor

Managing the Client Relationship

  • Client Relationship Matrix
  • Client Perceptions and Expectations
  • Internal Client Care
  • Solving Client Problems: A 4-Step Approach:
    1. Building Rapport
    2. Get the Facts
    3. Discuss Solutions
    4. Develop an Action Plan

Communicating with Impact

  • NLP Model of Communication
  • Perception Filters & Body Language
  • Barriers to Communicating Effectively
  • Listening & Questioning Skills

Being Influential

  • Factors to Consider
  • Influencing Techniques

Additional information


Training Course Only, Including ILM Award



All Scheduled Courses


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