Beckinridge’s Internal Quality Processes incorporates course Development and Delivery Management Systems reflecting our drive to provide the highest quality training to our customers in an efficient, practical manner with maximum business benefit.
This includes the management system for Course Development, Course Review and Evaluation Process, Customer Satisfaction Monitoring, Operations and Administration, and Staff Training ensuring:
- High-quality instructors, training materials and training delivery
- Customer-focused and service-focused account managers
- Continuous improvement and updating of courses
- Documentation systems to ensure high-quality administration
- Training designed to meet the needs of your member companies
In addition, Beckinridge is an Institute of Leadership and Management (ILM) Approved Centre; an EQ-i 2.0 (Emotional Intelligence Inventory) Accredited Assessor and a MTQPlus Mental Toughness Assessor.