Management skills for today’s Service, Communications and Technology sectors are rigorous and demanding with new skills needed to achieve overall objectives.

This focused and highly researched course provides delegates with guidance on how they can develop the key skills needed in a managerial role.

It is designed to be as practical as possible and is very participative with individual and group practice and role-play, supported by input from the course leader.

Who Will Benefit From This Course?

  • Anyone new to, or moving into, a management role
  • Managers who have received no formal training
  • Existing managers who would benefit from an insight into current thinking

Learning Outcomes:

  • Identify the key elements of management
  • Understand the importance of clear communication to the effective manager
  • Develop skills and techniques to manage people more professionally


Management Fundamental

  • Introductions and course objectives
  • The nature of managerial work
  • The qualities of good managers
  • Management and Leadership
  • Management challenges

Leading & Motivating Your Team

  • Communicating team goals
  • Using different leadership styles
  • An understanding of ‘motivation’
  • Proving job satisfaction for your team
  • Leading and motivating through change

Building The Team

  • Team Development Stages
  • Team Roles & Team Norms
  • Characteristics of Successful Teams

Influencing & Negotiating

  • A 5-stage negotiating model
  • Factors of Influence
  • Developing Your Influence
  • Influencing Tactics

Personal Effectiveness: Time Management

  • Time management principles
  • Dealing with time wasters
  • Planning and prioritising
  • Effective delegating

Making Understandable Presentations

  • Planning the content
  • Preparing the support materials
  • Delivering your presentation

Running Better Meetings

  • What makes an effective meeting?
  • Planning and setting the agenda
  • Chairing and contributing to meetings
  • Ensuring effective follow-up

Communication Fundamentals

  • How we process information
  • How to listen to understand
  • Powerful questioning
  • Building Rapport

Communicating Through Coaching

  • Coaching Defined & Coaching Skills
  • Coaching with The GROW Model
  • When to Use Coaching

Having Honest Conversations

  • Using Emotional Intelligence (EI)
  • Giving Feedback or Criticism
  • A Framework for Feedback
  • Code BC-200
  • Duration 3 days
  • Virtual Classroom Contact us for options
  • Qualification Contact us for options
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