Level 5 Award in Leadership & Management

Overview

The ILM Level 5 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.

Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others. Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.

Who Will Benefit From This Course?

• Anyone new to, or moving into, a management role
• Managers who have received no formal training
• Existing managers who would benefit from an insight into current thinking

Learning Outcomes:

• Identify the key elements of management
• Understand the importance of clear communication to the effective manager
• Develop skills and techniques to manage people more professionally

Content

Management Fundamental

• Introductions and course objectives
• The nature of managerial work
• The qualities of good managers
• Management and Leadership
• Management challenges

Leading & Motivating Your Team

• Communicating team goals
• Using different leadership styles
• An understanding of ‘motivation’
• Proving job satisfaction for your team
• Leading and motivating through change

Building The Team

• Team Development Stages
• Team Roles & Team Norms
• Characteristics of Successful Teams

Influencing & Negotiating

• A 5-stage negotiating model
• Factors of Influence
• Developing Your Influence
• Influencing Tactics

Personal Effectiveness: Time Management

• Time management principles
• Dealing with time wasters
• Planning and prioritising
• Effective delegating

Making Understandable Presentations

• Planning the content
• Preparing the support materials
• Delivering your presentation

Running Better Meetings

• What makes an effective meeting?
• Planning and setting the agenda
• Chairing and contributing to meetings
• Ensuring effective follow-up

Communication Fundamentals

• How we process information
• How to listen to understand
• Powerful questioning
• Building Rapport

Communicating Through Coaching

• Coaching Defined & Coaching Skills
• Coaching with The GROW Model
• When to Use Coaching

Having Honest Conversations

• Using Emotional Intelligence (EI)
• Giving Feedback or Criticism
• A Framework for Feedback