The ILM Level 5 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.

Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others. Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.

Who Will Benefit From This Course?

  • Anyone new to, or moving into, a management role
  • Managers who have received no formal training
  • Existing managers who would benefit from an insight into current thinking

Learning Outcomes:

  • Identify the key elements of management
  • Understand the importance of clear communication to the effective manager
  • Develop skills and techniques to manage people more professionally


Management Fundamental

  • Introductions and course objectives
  • The nature of managerial work
  • The qualities of good managers
  • Management and Leadership
  • Management challenges

Leading & Motivating Your Team

  • Communicating team goals
  • Using different leadership styles
  • An understanding of ‘motivation’
  • Proving job satisfaction for your team
  • Leading and motivating through change

Building The Team

  • Team Development Stages
  • Team Roles & Team Norms
  • Characteristics of Successful Teams

Influencing & Negotiating

  • A 5-stage negotiating model
  • Factors of Influence
  • Developing Your Influence
  • Influencing Tactics

Personal Effectiveness: Time Management

  • Time management principles
  • Dealing with time wasters
  • Planning and prioritising
  • Effective delegating

Making Understandable Presentations

  • Planning the content
  • Preparing the support materials
  • Delivering your presentation

Running Better Meetings

  • What makes an effective meeting?
  • Planning and setting the agenda
  • Chairing and contributing to meetings
  • Ensuring effective follow-up

Communication Fundamentals

  • How we process information
  • How to listen to understand
  • Powerful questioning
  • Building Rapport

Communicating Through Coaching

  • Coaching Defined & Coaching Skills
  • Coaching with The GROW Model
  • When to Use Coaching

Having Honest Conversations

  • Using Emotional Intelligence (EI)
  • Giving Feedback or Criticism
  • A Framework for Feedback
  • Code BQ-200
  • Duration 3 days
  • Virtual Classroom Contact us for options
  • Qualification Contact us for options
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