Level 5 Award in Leadership & Management

Overview

The ILM Level 5 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.

Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others. Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.

Who Will Benefit From This Course?

• First Line Managers
• Team Leaders
• Supervisors
• Project Managers
• Office Managers
• Anyone new or moving into a people manager role

Learning Outcomes:

• Identify the key elements of management
• Understand the importance of clear communication to the effective manager
• Develop skills and techniques to manage people more professionally

Content

What Makes Effective People Managers?

• Introductions and Course Objectives
• The Functions of The Role and The Core Skills Required
• Managing, Leading & Coaching Defined
• The Qualities of Good Managers
• People Management Challenges

Leading & Motivating Effectively

• Using Different Leadership Styles
• What Style Suits the Situation?
• Motivation: Getting the Best from People
• Using the Psychological Contract
• Leading and Motivating through Change

Delegation and Team Development

• Understanding How Teams Develop
• Recognising Team Roles
• Using Delegation to Build Teams
• How to Delegate Effectively
• Characteristics of Successful Teams

Communication Skills

• Barriers to Communication
• Listening & Questioning Skills
• Building Rapport

Coaching & Mentoring

• Coaching & Mentoring Defined
• Coaching with The GROW Model
• When to use Coaching

Managing Your Time

• Time Management Principles
• Prioritising Work Activities
• Finding Time to Plan
• Building a Personal Time Management Framework

Having Honest Conversations

• Giving Positive & Critical Feedback
• The Causes of Poor Performance
• Structuring a Feedback Sessions

Managing With Emotional Intelligence

• What is Emotional Intelligence?
• Why Emotional Intelligence matters to your role
• Emotional Intelligence and Resilience

Understanding Ourselves and Our Motivators

• Automaticity, Cognition and Emotions
• Recognising our Emotions and their impact
• Professional Assertiveness and healthy Self-Regard
• Developing a Growth Mindset (Realistic Optimism)

Understanding and Working with Others

• Recognising and using others’ emotions
• Managing emotions in communication
• Using your professional relationships effectively
• Emotional Intelligence in a Leadership Role

Responding to Challenge (Mental Toughness)

• Challenge and peak performance
• The 4 C’s of Mental Toughness
• Effective strategies for peak performance