Overview
The ILM Level 5 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.
Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others. Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.
Who Will Benefit From This Course?
- First Line Managers
- Team Leaders
- Supervisors
- Project Managers
- Office Managers
- Anyone new or moving into a people manager role
Learning Outcomes:
- Identify the key elements of management
- Understand the importance of clear communication to the effective manager
- Develop skills and techniques to manage people more professionally
Content
What Makes Effective People Managers?
- Introductions and Course Objectives
- The Functions of The Role and The Core Skills Required
- Managing, Leading & Coaching Defined
- The Qualities of Good Managers
- People Management Challenges
Leading & Motivating Effectively
- Using Different Leadership Styles
- What Style Suits the Situation?
- Motivation: Getting the Best from People
- Using the Psychological Contract
- Leading and Motivating through Change
Delegation and Team Development
- Understanding How Teams Develop
- Recognising Team Roles
- Using Delegation to Build Teams
- How to Delegate Effectively
- Characteristics of Successful Teams
Communication Skills
- Barriers to Communication
- Listening & Questioning Skills
- Building Rapport
Coaching & Mentoring
- Coaching & Mentoring Defined
- Coaching with The GROW Model
- When to use Coaching
Managing Your Time
- Time Management Principles
- Prioritising Work Activities
- Finding Time to Plan
- Building a Personal Time Management Framework
Having Honest Conversations
- Giving Positive & Critical Feedback
- The Causes of Poor Performance
- Structuring a Feedback Sessions
Managing With Emotional Intelligence
- What is Emotional Intelligence?
- Why Emotional Intelligence matters to your role
- Emotional Intelligence and Resilience
Understanding Ourselves and Our Motivators
- Automaticity, Cognition and Emotions
- Recognising our Emotions and their impact
- Professional Assertiveness and healthy Self-Regard
- Developing a Growth Mindset (Realistic Optimism)
Understanding and Working with Others
- Recognising and using others’ emotions
- Managing emotions in communication
- Using your professional relationships effectively
- Emotional Intelligence in a Leadership Role
Responding to Challenge (Mental Toughness)
- Challenge and peak performance
- The 4 C’s of Mental Toughness
- Effective strategies for peak performance
- Code BQ-200
- Duration 3 days
- Virtual Classroom Contact us for options
- Qualification Contact us for options