The ILM Level 5 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.

Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others. Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.

Who Will Benefit From This Course?

  • First Line Managers
  • Team Leaders
  • Supervisors
  • Project Managers
  • Office Managers
  • Anyone new or moving into a people manager role

Learning Outcomes:

  • Identify the key elements of management
  • Understand the importance of clear communication to the effective manager
  • Develop skills and techniques to manage people more professionally


What Makes Effective People Managers?

  • Introductions and Course Objectives
  • The Functions of The Role and The Core Skills Required
  • Managing, Leading & Coaching Defined
  • The Qualities of Good Managers
  • People Management Challenges

Leading & Motivating Effectively

  • Using Different Leadership Styles
  • What Style Suits the Situation?
  • Motivation: Getting the Best from People
  • Using the Psychological Contract
  • Leading and Motivating through Change

Delegation and Team Development

  • Understanding How Teams Develop
  • Recognising Team Roles
  • Using Delegation to Build Teams
  • How to Delegate Effectively
  • Characteristics of Successful Teams

Communication Skills

  • Barriers to Communication
  • Listening & Questioning Skills
  • Building Rapport

Coaching & Mentoring

  • Coaching & Mentoring Defined
  • Coaching with The GROW Model
  • When to use Coaching

Managing Your Time

  • Time Management Principles
  • Prioritising Work Activities
  • Finding Time to Plan
  • Building a Personal Time Management Framework

Having Honest Conversations

  • Giving Positive & Critical Feedback
  • The Causes of Poor Performance
  • Structuring a Feedback Sessions

Managing With Emotional Intelligence

  • What is Emotional Intelligence?
  • Why Emotional Intelligence matters to your role
  • Emotional Intelligence and Resilience

Understanding Ourselves and Our Motivators

  • Automaticity, Cognition and Emotions
  • Recognising our Emotions and their impact
  • Professional Assertiveness and healthy Self-Regard
  • Developing a Growth Mindset (Realistic Optimism)

Understanding and Working with Others

  • Recognising and using others’ emotions
  • Managing emotions in communication
  • Using your professional relationships effectively
  • Emotional Intelligence in a Leadership Role

Responding to Challenge (Mental Toughness)

  • Challenge and peak performance
  • The 4 C’s of Mental Toughness
  • Effective strategies for peak performance


  • Code BQ-200
  • Duration 3 days
  • Virtual Classroom Contact us for options
  • Qualification Contact us for options
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