Overview
The ILM Level 2 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.
Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others. Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.
Who Will Benefit From This Course?
- Anyone who is new to, or will soon be in, a Team Lead or Supervisor role
- Existing Supervisors / Team Leads who would benefit from formal training or insight into current thinking
Learning Outcomes:
- Identify the key elements in a Supervisory / Team Leading role
- Understand the importance of clear communication to the role
- Develop tools and techniques that can be used to achieve results through the actions of other people
Content
Introduction
- Understanding the Leading & Supervising role
- The qualities needed for the role
- The main challenges
Leading & Motivating the Work Team
- Adopting the best Leadership Style for any situation
- Setting ‘Ground Rules’
- How to motivate the team
- Clarifying performance expectations
- How to delegate work to individuals in a way that motivates
Dealing with Conflict
- Sources of Conflict
- Common Features of Conflict
- Staff Conflict: The Options
- A 4-Step Model for resolving Conflict
Giving a Review or Appraisal
- The Purpose of a Review or Appraisal
- Structure of The Review or Appraisal
- Format & Documentation
Communication Fundamentals
- Stages in The Communication Process
- Effective Listening & Questioning Skills
- Barriers to Communicating
- Clarification & Understanding
- When to Keep Records
of Communications
Training and Assessment
- Coaching, Mentoring & Training
- Learning Styles & Stages
- A Training Session Structure
- Methods of Assessment
Giving Feedback on Under Performance
- Giving Feedback or Criticism
- Clarifying Expectations
- A Framework for Effective Feedback
Understanding & Managing Stress
- Understanding Workplace Stress
- Sources and Signs of Stress
- Preventing Stress in the Team
- Managing My Stress
- Code BQ-217
- Duration 2 days
- Virtual Classroom Contact us for options
- Qualification Contact us for options