Level 2 Award in Leadership & Team Skills

Overview

The ILM Level 2 Award in Leadership & Management is achieved through the completion of the training course and two post-course assignments.

Successful participants will receive an internationally recognised ILM Award setting them and their company apart from the others.  Also 12 months membership of the Institute of Leadership & Management, with access to resources to support their Leadership & Management development.

Who Will Benefit From This Course?

• Anyone who is new to, or will soon be in, a Team Lead or Supervisor role
• Existing Supervisors / Team Leads who would benefit from formal training or insight into current thinking

Learning Outcomes:

• Identify the key elements in a Supervisory / Team Leading role
• Understand the importance of clear communication to the role
• Develop tools and techniques that can be used to achieve results through the actions of other people

Content

Introduction

• Understanding the Leading & Supervising role
• The qualities needed for the role
• The main challenges

Leading & Motivating the Work Team

• Adopting the best Leadership Style for any situation
• Setting ‘Ground Rules’
• How to motivate the team
• Clarifying performance expectations
• How to delegate work to individuals in a way that motivates

Dealing with Conflict

• Sources of Conflict
• Common Features of Conflict
• Staff Conflict: The Options
• A 4-Step Model for resolving Conflict

Giving a Review or Appraisal

• The Purpose of a Review or Appraisal
• Structure of The Review or Appraisal
• Format & Documentation

Communication Fundamentals

• Stages in The Communication Process
• Effective Listening & Questioning Skills
• Barriers to Communicating
• Clarification & Understanding
• When to Keep Records
  of Communications

Training and Assessment

• Coaching, Mentoring & Training
• Learning Styles & Stages
• A Training Session Structure
• Methods of Assessment

Giving Feedback on Under Performance

• Giving Feedback or Criticism
• Clarifying Expectations
• A Framework for Effective Feedback

Understanding & Managing Stress

• Understanding Workplace Stress
• Sources and Signs of Stress
• Preventing Stress in the Team
• Managing My Stress