Overview
To meet the challenges of their roles Teams Leads and Supervisors need to be able to motivate and engage others; have excellent communication skills; be self-aware and non-judgmental, while maintaining a business-like approach.
This course addresses these demands. It is designed to be practical and participative with a format which includes individual and group exercises with input and support from the course leader.
Who Will Benefit From This Course?
- Anyone who is new to, or will soon be in a Team Lead or Supervisor role
- Those who manage, through others, day to day front line processes to achieve time-critical tasks or objectives
- Current Team Leads or Supervisors who require an insight into current thinking
Learning Outcomes:
- Identify the key elements in a Supervisory / Team Leading role
- Understand the importance of clear communication to the role
- Develop tools and techniques that can be used to achieve results through the actions of other people
Content
Introduction
- Understanding the Leading & Supervising role
- The qualities needed for the role
- The main challenges
Leading & Motivating the Work Team
- Adopting the best Leadership Style for any situation
- Setting ‘Ground Rules’
- How to motivate the team
- Clarifying performance expectations
- How to delegate work to individuals in a way that motivates
Dealing with Conflict
- Sources of Conflict
- Common Features of Conflict
- Staff Conflict: The Options
- Addressing Interests and Needs
Giving a Review of Appraisal
- The Purpose of a Review of Appraisal
- Structure of The Review or Appraisal
- Format & Documenattion
Communication Fundamentals
- Stages in The Communication Process
- Effective Listening & Questioning Skills
- Barriers to Communicating
- Clarification & Understanding
- When to Keep Records of Communications
Training and Assessment
- Coaching, Mentoring & Training
- Learning Styles & Stages
- A Training Session Structure
- Methods of Assessment
Giving Feedback on Under Performance
- Giving Feedback or Criticism
- Clarifying Expectations
- A Framework for Effective Feedback
Understanding & Managing Stress
- Understanding Workplace Stress
- Sources and Signs of Stress
- Preventing Stress in the Team
- Managing My Stress
- Code BC-203
- Duration 2 days
- Virtual Classroom Contact us for options
- Qualification Contact us for options