Leading & Supervising Teams

Overview

To meet the challenges of their roles Teams Leads and Supervisors need to be able to motivate and engage others; have excellent communication skills; be self-aware and non-judgmental, while maintaining a business-like approach.

This course addresses these demands. It is designed to be practical and participative with a format which includes individual and group exercises with input and support from the course leader.

Who Will Benefit From This Course?

• Anyone who is new to, or will soon be in a Team Lead or Supervisor role
• Those who manage, through others, day to day front line processes to achieve time-critical tasks or objectives
• Current Team Leads or Supervisors who require an insight into current thinking

Learning Outcomes:

• Identify the key elements in a Supervisory / Team Leading role
• Understand the importance of clear communication to the role
• Develop tools and techniques that can be used to achieve results through the actions of other people

Content

Introduction

• Understanding the Leading & Supervising role
• The qualities needed for the role
• The main challenges

Leading & Motivating the Work Team

• Adopting the best Leadership Style for any situation
• Setting ‘Ground Rules’
• How to motivate the team
• Clarifying performance expectations
• How to delegate work to individuals in a way that motivates

Dealing with Conflict

• Sources of Conflict
• Common Features of Conflict
• Staff Conflict: The Options
• Addressing Interests and Needs

Giving a Review of Appraisal

• The Purpose of a Review of Appraisal
• Structure of The Review or Appraisal
• Format & Documenattion

Communication Fundamentals

• Stages in The Communication Process
• Effective Listening & Questioning Skills
• Barriers to Communicating
• Clarification & Understanding
• When to Keep Records of Communications

Training and Assessment

• Coaching, Mentoring & Training
• Learning Styles & Stages
• A Training Session Structure
• Methods of Assessment

Giving Feedback on Under Performance

• Giving Feedback or Criticism
• Clarifying Expectations
• A Framework for Effective Feedback

Understanding & Managing Stress

• Understanding Workplace Stress
• Sources and Signs of Stress
• Preventing Stress in the Team
• Managing My Stress