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Overview
Feedback is empowering for personal and professional growth. It provides individuals with insights into their performance, strengths, and areas for improvement. It is essential to foster an environment and culture where feedback is expected and required.
Who Will Benefit From This Course?
- First Line or Middle Managers
- Team Leaders
- Supervisors
- Anyone responsible for giving feedback to others.
Learning Outcomes:
- Improved skills to provide feedback on performance and behaviour in an effective and professional manner.
Content
Introduction
- Why Give Feedback?
- Elements & Skills for Effective Feedback
- Providing SMART Feedback
Feedback On Performance & Behaviour
- Stages of Competency & The Learning Curve
- The Causes of Underperformance
- Feedback Skills & Impact of Language
- Critical & Positive Feedback Structure
- A Framework for Behavioural Feedback
- Identifying Development Needs & Personal SWOTs
Feedback Models
- BOOST
- BOCA
- SBI
Gaining Commitment and Agreement
- Effective Communication
- Setting Expectations
- Using A Coaching Approach
- The GROW Model
- Code 233
- Duration 1 day
- Virtual Classroom Contact us for options
- Qualification Contact us for options