Overview

Working with others demands effective communication and listening is the foundation skill. Those who develop the skill are able to build relationships, develop networks, gain the trust of their colleagues, lessen stress or conflict and increase productivity.

This workshop explains the science underpinning human communication. From that understanding attendees are introduced to strategies and techniques to help them increase their listening skills and become more effective in their work.

Who Will Benefit From This Course?

  • Those wanting to improve their professional performance

Learning Outcomes:

  • An understand of how listening impacts on job effectiveness
  • How to improve the ability to listen and communicate
  • How to be better engage others
  • How to use listening to improve the ability to influence and negotiate

Content

Introduction

  • Human Communication Fundamentals
  • Sensation and Perception: The Physiology of Communication
  • Perception and Thinking: What The Brain Does
  • How We See Thing From Different Perspectives
  • The Impact on Productivity of Not Communicating

Listening Fundamentals

  • The Three Levels of Listening
  • The Influence of Self-Talk and Body Language
  • Effective Questioning Skills
  • Questioning To Understand and Clarify for Both Parties
  • Maintain Flow: Responding Without Interrupting

Techniques to Aid Listening and Build Trust

  • Looking for Non-Verbal Cues
  • Building Rapport and Acknowledging The Speaker
  • Mirroring, Leading and Pacing
  • Paraphrasing, Summarising and Reflecting Back
  • Lessons From The Coach: Using A GROW-based Model

Advanced Listening Skills

  • Empathy: Supporting Deep Listening (Level Three)
  • Giving Others Accurate Feedback on Their Feelings
  • Mindful Listening: Looping and Dipping
  • Willingness to Listen: Developing Curiosity
  • Getting Your Message Across: Helping Others Listen
  • Win-Win Listening: Understanding Vs Competing

The Emotionally Intelligent Listener

  • The Stimulus-Response Paradigm
  • Managing Your Emotions When Listening
  • Dealing With Triggers
  • Developing Attention and Mindfulness
  • Code BC-605
  • Duration 1 day
  • Virtual Classroom Contact us for options
  • Qualification Contact us for options
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