To satisfy, keep and develop clients, companies must embrace the concept of building strategic relationships through their technical and support staff.

‘Increasing the Impact of Technical Consultancy’ is now recognised as being a vitally important practice in maximising business potential and setting a professional tone.

This programme emphasises the importance of client awareness and professionalism within the context of business development

Who Will Benefit From This Course?

  • Technical Professionals in client facing roles
  • Consultants
  • Client support specialists (both internal and external)

Learning Outcomes:

  • Heightened awareness of the impact of technical consultancy/support on client perception and business development
  • An increase in core skills for business support and development
  • Maximising business opportunities by building long-term relationships
  • Concepts and strategies for improved personal effectiveness within the technical consultancy roll


Increasing the Impact of Technical Consultancy

  • A Consultant’s Roles – The Balancing Act
    The Role of the Trusted Advisor
    Creating the Client’s Future

Managing the Client Relationship

  • Understanding Different Client ‘Types’
  • Client Perceptions and Expectations
  • Internal Client Care
  • Solving Client Problems
  • A 4-Step Approach:
    • Building Rapport
    • Get the Facts
    • Discuss Solutions
    • Develop an Action Plan

Communicating with Impact

  • We are all Different – Thinking Styles
  • NLP Model of Communication
  • Barriers to Communicating Effectively
  • Perception Filters
  • Use of Language
  • Deletions, Distortions and Generalisations
  • Listening Skills

Being Influential

  • Whole Body Communicating
  • Questioning – SPI Technique
  • Influencing Techniques
  • Code 611
  • Duration 1 day
  • Virtual Classroom Contact us for options
  • Qualification Contact us for options
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