Overview

Managers, Team Leads or Supervisor need to have excellent communication skills, be self-aware and non-judgmental, while maintaining a business-like approach.

This practical course addresses these demands. Attendees will learn how coaching and a structured approach to giving feedback can help them improve their own and their team’s performance through effective and clear communication.

Attendees will give coaching sessions (using The GROW Model) and feedback sessions based on real-life scenarios to practice the skills learned. These skills can also be applied to situations such as giving appraisals, interviewing, participating in meetings or day-to-day business communication.

Who Will Benefit From This Course?

  • Individuals who have been assigned a coaching role
  • Anyone involved in appraisals or giving feedback
  • Those who wish to develop advanced people-to-people communication skills

Learning Outcomes:

  • Build Rapport for better communication
  • Listen and Question to understand what others really mean
  • Better approach giving feedback or criticism
  • Communicate in a more confident and controlled manner

Content

Introduction

  • Management Fundamentals
  • The Role of the Manager or Supervisor
  • When to be a Coach, a Leader or a Manager

Communication Fundamentals

  • How We Process Information
  • Understanding Others with Sensory Acuity
  • Establishing & Maintaining Rapport

Core Communication Skills

  • Effective Listening
  • Levels of Listening
  • Clarification & Questioning

Communicating Through Coaching

  • Coaching Defined
  • Coaching with The GROW Model
  • When to Use Coaching

Giving Feedback

  • Why Giving Feedback Causes Problems
  • A ‘Giving Feedback’ Method
  • Positive Vs Critical Feedback Approaches

Having Honest Conversations

  • Self-Awareness and Emotional Intelligence
  • Changing Limiting Beliefs
  • Communicating With Confidence
  • Code BC-201
  • Duration 1 day
  • Virtual Classroom Contact us for options
  • Qualification Contact us for options
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