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 High Impact Assertiveness

  Code - BC-606   Duration - 1 Day   

In the workplace there are times when we need to be more assertive.
In fact if everyone were to be assertive communication would improve, productivity would increase and stress would be reduced.  All to the benefit of the business.

This course will help attendees understand what being assertive actually means and from that understanding how to develop their assertiveness in the workplace.


 Who Should Attend?

  • Anyone wanting to improve their own assertiveness and effectiveness
  • Managers, Team Leads or Supervisors responsible for others’ performance

 Attendees Will Learn

  • What being assertive means
  • The benefit of being assertive to their business
  • Practical techniques for being more in control of reactions
  • How their own communication style can be developed to help others be more assertive thus creating more productive teams

 Course Content


Part One: Understanding


  • What is Assertiveness
  • The Passive – Assertive – Aggression Scale
  • The Assertive Triangle: Emotions – Opinions – Preferences
  • The Stimulus-Response Paradigm
  • The Impact on Productivity of Not Being Assertive

Working With Our Emotions

  • Understanding & Managing Emotions
  • Recognising Emotions and Using Emotional Intelligence
  • What Are Emotions Telling Us?
  • The Impact of Perception and Thinking

Working With Opinions, Preferences and Needs

  • How We See Things From Different Perspectives
  • Conflict and Workplace Triggers
  • When Preferences are ‘Rights’
  • Articulating Our Emotions, Opinions and Preferences
  • Developing A Productive Professional Attitude

Part Two: Implementing

Identifying The Causes of Our Behaviour

  • Identifying Unhealthy Beliefs and Thinking
  • The ABC Technique To Identify Passive or Aggressive Behaviour
  • Building Your ‘Confidence Muscles’

Communicating Assertively

  • Communication Fundamentals
  • Body Language and Building Rapport
  • Looking For Non-Verbal Cues and Using Empathy

Finding The Space To Respond Rather Than React

  • The Stimulus-Response Paradigm – A Review
  • Cognitive Restructuring and Reframing (Thinking Differently)
  • Physiological Adjustments and Relaxation Techniques
  • Developing Attention and Mindfulness

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