Making the move into a supervisory, team leading or management role can be demanding. It needs new skills, so that you can get results through other people - particularly important if the new 'reports' were previously team colleagues until a recent point in time.
Team Leads or Supervisors must manage the day to day front line business challenges while being a leader, a coach and a colleague. They are expected to have 'honest conversations', be 'emotionally intelligent' and to give criticism in an impartial manner.
To meet these challenges they need to be able motivate and engage others to achieve results; to have excellent communication skills; be self-aware and non-judgmental, while maintaining a business-like approach.
This practical course addresses these demands. The course is designed to be as practical as possible. The format includes individual and group practice, role-play and input from the course leader.
Anyone who is new to, or will soon be in Team Lead or Supervisor role.
The course will also benefit anyone who has been in the role for some time and requires an insight to current thinking.
On Completion Delegates Will Be Able To
Identify the key Leader-Manager elements in a supervisory role / team leading role.
Understand the importance of clear communication to the supervisory role / team leading role.
Develop tools and techniques that can be used to plan, control and deliver work with and through the actions of other people.
Understanding The Role(s)
Introductions And Course Objectives
The nature of managerial work
What is Management, Leadership, Coaching & Supervision
The Qualities Of 'Leader-Managers'
The Core Competencies
The Main Challenges
Leading & Motivating Your Team
Developing Your Leadership Style
An Understanding Of 'Motivation'
The Psychological Contract
Effective & Motivational Delegation
Leading & Motivating Through Change
Dealing With Conflict
Sources of Conflict
Common Features of Conflict
Staff Conflict: The Options
Addressing Interests and Needs
A Managerial Mediation Approach
Managing The Review or Appraisal
The Purpose of a Review / Appraisal
Structure of The Review / Appraisal
Format & Documentation
How We Process Information
Levels Of Listening
Effective Questioning Skills
Clarification & Understanding
Coaching & Joint Problem Solving
Coaching Defined & Coaching Skills
Coaching & Mentoring: The Difference
Coaching with The GROW Model
When to Use Coaching / Mentoring
Emotional Intelligence & Resilience
Understanding Emotional Intelligence
How Emotional Intelligence Can Support The Leadership Role