Making
the
move
into
a
supervisor's
job
can
be
demanding.
It
needs
new
skills,
so
that
you
can
get
results
through
other
people.
These
essential
skills
for
new
supervisors
do
not
come
naturally.
This
course
helps
you
start
to
learn
them.
After
three
days
you
will
have
the
confidence
to
put
them
into
practice
-
and
begin
the
process
of
effective,
professional
supervisory
control.
This
intensive
3-day
course
is
highly
participative
and
provides
delegates
with
guidance
on
how
they
can
build
and
develop
key
skills
needed
when
they
move
into
a
supervisory
role.
The
course
is
designed
to
be
as
practical
as
possible.
The
program
format
includes
individual
and
group
discussions,
simulation
exercises
and
input
from
the
course
leader.
Objectives
-
Identify
the
key
elements
in
a
supervisory
role.
-
Understand
the
importance
of
clear
communication
to
the
supervisor/manager/
mentor
role.
-
Develop
tools
and
techniques
that
can
be
used
to
plan
and
control
work.
Who
Should
Attend?
Anyone
who
is
new
to,
or
will
soon
be
in,
a
supervisory
or
management
role.
The
course
will
also
benefit
anyone
who
now
could
benefit
from
a
'consolidation'
course.
Course
Content
Supervisory
Skills
-What
are
they?
(Competencies)
-
Understanding
Competencies
-
Most
Important
Attributes
of
Management
-
Understanding
Yourself
-
Leadership
Vs
Management
-
Knowledge
and
Using
Knowledge
Managing
Your
Direct
Resources
-
Managing
Yourself
-
Managing
the
Environment
-
Understanding
Strategy
-
Understanding
Organisational
Change
-
Developing
Systems
-
Managing
through
People
Making
Professional,
Persuasive
Presentations
-
Planning
the
Content/Support
Materials
-
Practising
the
Presentation
-
Delivering
your
Presentation
The
Staff
Relationship
-
Understanding
why
People
Work
Positively!
-
Why
the
Staff
Relationship
is
Paramount
-
Interviewing/Inducting
New
Staff
-
Appraising
and
Developing
Staff
-
Training
and
Developing
your
Staff
-
Levels
of
Staff
Relationship
Active
Listening
&
Questioning
Skills
-
The
Skills
Needed
to
Listen
at
Work
-
Face-to-Face
Skills
-
Effective
Questioning
Skills
Project
Management
Skills
-
Initial
Scoping
and
Setting
Up
an
Assignment/Project
-
Diagnosis:
Obtaining
the
Facts
and
Defining
the
Problem
-
Action
Planning
-
Implementation
-
Evaluation
and
Termination
Influencing
&
Negotiating
Skills
-
Planning
your
Position
-
Giving
and
Getting
-
Getting
to
Win/Win
Planning
&
Decision
Making
-
Setting
Clear
Objectives
-
Identifying
Key
Stages
and
Milestones
-
Ensuring
the
Plan
was
Implemented
-
Identifying
the
Problem
and
the
Option
-
Implementing
the
Decision
The
'Meeting'
Process
-
Planning
and
Setting
the
Agenda
-
Getting
Contribution
from
Everyone
-
Ensuring
Effective
Follow
Up
Action
is
Taken
Course
Review
&
Wrap
Up
A
series
of
individual
and
group
activities
to
consolidate
the
key
skills
introduced
during
the
course,
with
individual
Action
Plans.
