Management
skills
for
today’s
Service,
Communications
and
Technology
sectors
are
rigorous
and
demanding.
New
skills
are
needed
to
achieve
overall
objectives;
but
these
skills
do
not
come
naturally
-
they
need
to
be
learned.
This
course
helps
you
to
understand
and
learn
them.
After
three
days,
you
will
have
the
professionalism
to
put
them
into
practice.
This
focused
and
highly
researched
course
is
very
participative
and
provides
delegates
with
guidance
on
how
they
can
develop
key
skills
needed
when
they
move
into
a
managerial
role.
The
course
is
designed
to
be
as
practical
as
possible.
The
format
includes
individual
and
group
practice,
role-play
and
input
from
the
course
leader.
Objectives
On
Completion
Delegates
Will
Be
Able
To;
Identify
the
key
elements
of
management
Understand
the
importance
of
clear
communication
to
the
effective
manager
Develop
skills
and
techniques
to
manage
people
more
professionally
Who
Should
Attend
Any
one
who
is
new
to
or
who
will
soon
be
entering
a
management,
supervisory
or
team-leading
role.
The
course
will
also
benefit
anyone
who
has
been
in
management
for
some
time
and
needs
an
updated
insight
to
current
thinking.
Course
Content
Management
Fundamentals
Introductions
and
course
objectives
The
nature
of
managerial
work
Start
by
Managing
Yourself
Establishing
priorities
Improving
your
systems
and
controlling
your
work
environment
