Northern Ireland based Beckinridge specialises in Technology, IT, Sales and Management training for the ICT, Corporate, SME and Government Sectors.

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 Management Skills for Technical Professionals

  Code - MG-200   Duration - 3 days   

Management skills for today’s Service, Communications and Technology sectors are rigorous and demanding. New skills are needed to achieve overall objectives; but these skills do not come naturally - they need to be learned. This course helps you to understand and learn them. After three days, you will have the professionalism to put them into practice.

This focused and highly researched course is very participative and provides delegates with guidance on how they can develop key skills needed when they move into a managerial role. The course is designed to be as practical as possible. The format includes individual and group practice, role-play and input from the course leader.

 
   

 Objectives

 
   

On Completion Delegates Will Be Able To;

  • Identify the key elements of management
  • Understand the importance of clear communication to the effective manager
  • Develop skills and techniques to manage people more professionally
 
   

 Who Should Attend

 
   

Any one who is new to or who will soon be entering a management, supervisory or team-leading role. The course will also benefit anyone who has been in management for some time and needs an updated insight to current thinking.

 
   

 Course Content

 
   

Management Fundamentals

  • Introductions and course objectives
  • The nature of managerial work

Start by Managing Yourself

  • Establishing priorities
  • Improving your systems and controlling your work environment
  • The qualities of good managers

Managing the Change

  • Setting the objectives and getting commitment
  • Making the change
  • Ensuring the change is effective

Leading & Developing Your Team

  • Understanding why people work
  • Proving job satisfaction for your team
  • Dealing with difficult people
  • An understanding of ‘motivation’

Problem Solving & Decision Making

  • Setting clear objectives
  • Identifying key stages and milestones
  • Ensuring the plan was implemented
  • Identifying the problem and the options
  • Managing the decision

Influencing & Negotiating Skills

  • Planning your position
  • A 5-stage model
  • Bargaining tactics & tricks
  • Getting to Win/Win

Personal Effectiveness – Time Management

  • Using time more effectively
  • Time management principles
  • Juran’s ‘Truth’
  • Delegating

Making Understandable Presentations

  • Planning the content
  • Preparing the support materials
  • Delivering your presentation

Running Better Meetings

  • Planning and setting the agenda
  • Chairing and contributing to meetings
  • Ensuring effective follow-up action is taken

Communication Fundamentals

  • How We Process Information
  • How to Build Rapport
  • How to Listen to Understand
  • Powerful Questioning

Having Honest Conversations

  • Using Emotional Intelligence
  • Giving Feedback or Criticism
  • Communicating With Confidence

Communicating Through Coaching

  • Coaching Defined & Coaching Skills
  • Coaching with The GROW Model
  • When to Use Coaching
 
 

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Beckinridge specialises in Technology, IT, Sales and Management training for the ICT, Corporate, SME and Government Sectors in Northern Ireland.
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