Project
Assessment & Consultancy Skills for Technical Professionals
Course Code - BC-510 Duration - 3 Days
The
role of the consultant is not only vital for
the success of a project but also for the development
of customer relationships and in helping to
secure further business and business opportunities.
This intensive 3-day programme will provide
attendees with a high level of understanding
and experience in consultancy and intervention
skills.
It will give technical professionals the skills
to assess, prioritise and manage complex interactions
with a client company, either in ICT, engineering
or other technically challenging installations.
Through case study, the attendees take the
role of an external consultant facing the business
and technical issues/decisions that they will
deal with in the ‘real world’.
Who Should Attend
The programme is intended
for technical professionals working in a customer-facing
role. It will also be of benefit to those involved
in business-process generally.
Course
Content
Case
Study - Overview
Company Objectives
Consultancy Fundamentals –
Overview
The Role
Consultancy Objectives
Setting expectations
Processes
Efficiency and Effectiveness
Model for Change
Model for Interventions
Current Situation Appraisal
Technology infrastructure
Business systems
Staff competence and skills
Interactions with Customers
Interactions with Suppliers
Cost associated with current processes (lost
opportunities, administration, etc.)
Future Options - Analysis
Technology infrastructure
Business systems
Staff competence and skills
Interactions with Customers
Interactions with Suppliers
Cost associated with current processes (lost
opportunities, administration, etc.)
The Change Formulae
Requirements for change
Consultancy Techniques &
Style (1)
Client relationships (P/A/C)
Outcomes
Agreeing scope
Principles of Process
Improvement
Business definitions
Waste inefficiencies
ICT relevance and examples
Assignment Objectives
Scoping Interventions
Agreeing the ‘ins/outs’
Growing and controlling
Information Gathering (1)
Interviews
Information Gathering Workshops
Questioning approaches
Listening skills
Information Gathering (2)
Process Mapping
Data Flow Diagrams
Critique
Analysis
Critique and Review of current operations
Identification of cost associated with current
situation
