Today’s
manager
or supervisor
is expected
to be
a coach,
a leader
and a
often
a friend.
They are
expected
to have
‘honest
conversations’,
be ‘emotionally
intelligent’
and to
give criticism
in an
impartial
manner.
To meet
these
challenges
managers
need to
have excellent
communication
skills,
be self-aware
and non-judgemental,
while
maintaining
a business-like
approach.
Based
on NLP
(Neuro-Linguistic
Programming)
and Emotional
Intelligence
this practical
course
teaches
high impact
communication
skills
to help
attendees
improve
their
own and
their
team’s
performance.
Attendees
will take
coaching
and feedback
sessions
based
on real-life
scenarios
to practice
the skills
covered.
These
skills
can be
applied
to situations
such as
giving
appraisals,
interviewing,
participating
in meetings
or day-to-day
business
communication.
Who Should Attend
Anyone
who
has
been
assigned
a coaching
role
Anyone
involved
in appraisals
or giving
feedback
Those
who
want
to develop
advanced
people-to-people
communication
skills
Attendees will learn
How
to build
Rapport
for
better
communication
How
to Listen
and
Question
to understand
what
others
really
mean
How
to approach
giving
Feedback
or offering
Criticism
How
to communicate
in a
confident
and
controlled
manner
