Today’s
manager
or supervisor
is expected
to be
a coach,
a leader
and often
a friend.
They are
expected
to have
‘honest
conversations’,
be ‘emotionally
intelligent’
and to
give criticism
in an
impartial
manner.
To meet
these
challenges
they need
to have
excellent
communication
skills,
be self-aware
and non-judgmental,
while
maintaining
a business-like
approach.
This
practical
course
addresses
these
demands.
Attendees
will learn
how coaching
and a
structured
approach
to giving
feedback
can help
them improve
their
own and
their
team’s
performance
though
effective
and clear
communication.
Attendees
will give
coaching
sessions
(using
The GROW
Model)
and feedback
sessions
based
on real-life
scenarios
to practice
the skills
learned.
These
skills
can also
be applied
to situations
such as
giving
appraisals,
interviewing,
participating
in meetings
or day-to-day
business
communication.
Who Should Attend
Anyone
who
has
been
assigned
a coaching
role
Anyone
involved
in appraisals
or giving
feedback
Those
who
want
to develop
advanced
people-to-people
communication
skills
Attendees will learn
How
to build
Rapport
for
better
communication
How
to Listen
and
Question
to understand
what
others
really
mean
How
to approach
giving
Feedback
or offering
Criticism
How
to communicate
in a
confident
and
controlled
manner
